Fast forward to a couple of days ago. My husband noticed that there was a crack along the outside of the ring AND the ring was actually made of 2 separate pieces, with the inside of the ring coming completely separated from the outside piece. We came in to the store in Southridge mall to see if we can get the ring replaced with a completely different ring and apparently all the sales lady can do for us is send the old ring back and get the same exact one (really? like we'd really want the same ring that not only came apart in 2 pieces but actually CRACKED after barely 30 or so times of wear??? Like I mentioned, my husband bought a cheap one to wear to work!) IF WE PAY $50 S/H. That or we can spend another couple hundred dollars and get a new ring from them. Those were the 2 options this store was able to give me. Insane! Never purchasing anything else from this company. Complete lack of good customer service, not to mention quality product! Would give it zero stars if I could.
This is where my husband purchased my engagement and wedding ring. Ring Is gorgeous, but that's it. We purchased the lifetime plan and it is nothing but a hassle. New employees every time I am there. Usually cranky, and unprofessional. Have been very disappointed in the service. Also have had 3 diamonds either fall put or become loose. Would purchase elsewhere.
Ay-ling was great to work with. She helped me find the perfect ring! I am very thankful for her being there to help me!
Bought my husband's wedding ring at this location in 2015 for over $300. Its a black Tungsten ring with some sort of white coating on the inside. My husband barely wore this ring. He bought a cheap one off Amazon to wear specifically when he's at work as to not scratch or damage the R&H ring. Last year, after barely a year of hardly ever wearing it, we come to find that the white coating inside the ring is nothing but cheap paint which started peeling. We came in to see if it can be replaced but apparently, we need to pay $50 to ship this ring and get a new one and even then there was no guarantee that THAT ring won't peel either. So we say, no thanks, well just deal with the peeling paint and keep the ring.
Unfortunately, I can agree with the other reviews. Horrible Customer Service! The employees will lie to you, just to sell their product and get commission. The lifetime warranty is a joke. Special orders are non- returnable, make sure you read your receipt. They wont inform you about this up front! Special orders take 6-8 weeks. They don't call you if this time surpasses, you just have to sit and wonder where your jewelry is, or follow up with them. Go elsewhere, or to the Brookfield location.
My husband and I have purchased our wedding bands, earrings, a watch etc. at Rogers and Hollands but I wish we wouldn't have. We purchased the more expensive warranty plan for my wedding ring after being told that the plan would cover my engagement ring that was purchased at a different place after it was soldered together with my wedding bands purchased from Rogers and Hollands. We were told by Heidi that after soldering the three rings together it would become one piece and would be covered by the warranty. Now after 2 years and a loose diamond we were told that is not in fact true. All we were told was sorry that associate no longer works for us. There's nothing we can do. The company is strict Stephanie's attitude is like everyone else...basically screw you. So now I have one ring that will have to be repaired by one company and the other two by Rogers and Hollands. Had I known this I wouldn't have soldered them together in the first place because I didn't want to but was sold the expensive warranty plan so someone else could make some money, I guess. Please go anywhere else but Rogers and Hollands! Save yourself a headache! Their associates are a bunch of liars just looking out for themselves and not actually doing good business.
Rogers Hollands Jewelers is a US Jewelry Store based in Greendale, Wisconsin. Rogers Hollands Jewelers is located at 5300 S 76th St, Greendale, WI 53129, USA.
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